Captain’s Club℠ Terms & Conditions
Effective Date: May 30, 2024.
The following supersedes all prior CC Program Rules. By participating or continuing to participate after the effective date, you agree to the following:
The loyalty program for Celebrity Cruises® is operated by Celebrity Cruises Inc. (the “Company”) under the name, Captain’s ClubSM (the “Loyalty Program”). The Loyalty Program operates under the terms and conditions as set out below unless expressly stated (the “CC Program Rules”).
The CC Program Rules govern the Company’s relationship with eligible members of the Loyalty Program (collectively “Members”, and individually, a “Member” or “you”), including how Members manage their accounts, book reservations, achieve status and earn points, as well as with third party programs which have a business relationship with the Loyalty Program (“Partner Programs”).
THESE CC PROGRAM RULES CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES WITH THE COMPANY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE LOYALTY PROGRAM.
The CC Program Rules shall include additional supplemental terms on specific Loyalty Program benefits, amenities, offers, status, awards and services, available on the Supplemental Terms and Membership Benefits pages (together the “Supplemental Terms”). To the extent that terms are capitalized in these CC Program Rules but not defined, those terms have the meanings defined in the Supplemental Terms. This includes but is not limited to Club Points, Power Up Points, Go Green Bonus Points, Classic, Select, Elite, Elite Plus and Zenith.
By opening a Loyalty Program membership account (“Account” or “Membership Account”), accessing or by using your Membership Account number you were assigned (“Membership Number”), and/or receiving or redeeming benefits of the Loyalty Program, you agree that:
you have read and accept these CC Program Rules; and you have read and accept the Website Terms of Use which are incorporated by reference herein; and
you consent to the collection, use, sharing, receiving and disclosure of your personal data among the Company, the Loyalty Program and Partner Programs, and each of their respective subsidiaries, affiliates and agents in accordance with the Company’s Privacy Policy.
All Loyalty Program benefits, amenities, offers, awards and services are subject to availability and may be changed by the Company at any time without notice. The Company may terminate the Loyalty Program, in whole or in part, immediately, without notice, except in any jurisdiction if required to provide notice by applicable law. At the Company’s sole discretion, the Company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice to active Loyalty Members. If the Loyalty Program is terminated, all unredeemed Benefits (as defined below) will be forfeited without any obligation or liability, and no Benefit claims will be honored.
These CC Program Rules supersede all previous terms and conditions applicable to the Loyalty Program. Company reserves the right to change, amend, modify or supplement these CC Program Rules, the structure for earning and redeeming Benefits (as defined below), with or without notice, at any time and in its sole discretion even though such changes may affect the value of Club Points, or the ability to obtain certain Benefits (collectively “Program Rule Changes”). Any Program Rule Changes will be effective immediately, unless otherwise stated by Company, and may be posted to Celebrity.com. Members are responsible for remaining knowledgeable of the CC Program Rules and any Program Rule Changes. You waive any right you may have to receive specific notice of such Program Rule Changes and your continued participation in the Loyalty Program will constitute your acceptance of any such Program Rule Changes.
1. HOW TO JOIN THE LOYALTY PROGRAM.
1.1. Eligibility. Membership in the Loyalty Program is free and available to any natural person who: (a) is at least 18 years old; (b) possesses the legal authority to agree to the CC Program Rules; (c) resides in a jurisdiction which legally permits participation in the Loyalty Program; (d) provides valid and accurate personal information when enrolling in the Loyalty Program; (e) is not already a member of the Loyalty Program; and (f) has not previously been terminated from the Loyalty Program by the Company or any of the Partner Programs. Corporations, groups, and associations are not eligible to participate in the Loyalty Program. Employees, officers, directors, agents and representatives of the Company and the Partner Programs are eligible to join.
1.1.a. Members are responsible for reading and understanding the CC Program Rules, Account statements, and other communications from the Company about the Loyalty Program in order to understand his/her rights, responsibilities, and status in the Loyalty Program. If a Member has any questions about the Loyalty Program or these CC Program Rules, the Member should contact 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.
1.1.b. Members are responsible for reading the Company’s Privacy Policy in order to understand how the Company collects, uses, and discloses a Member’s data. If a Member has any questions about the Company’s Privacy Policy or its collection, use, or disclosure of a Member’s data, the Member should contact 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.
1.1.c. Membership in and application for membership in the Loyalty Program is void if prohibited by law in the country of the Member's or applicant's domicile.
1.1.d. A Member must promptly notify the Company in the event that (i) he/she is not eligible for any reason, including, without limitation, pursuant to any applicable laws, gift policies or incentive policies, to earn Club Points, Power Up Points, Go Green Bonus Points, Benefits, “Tier” (as defined below) status, or any other benefits that a Member may earn under the Loyalty Program, or (ii) his/her Member Account has been credited with any Club Points, Power Up Points, Tier status, or any other benefit that a Member may earn under the Loyalty Program that he/she has not earned or is not eligible to earn.
1.2. Conditions of Enrollment.
1.2.a. Enrollment. All eligible guests will be enrolled in the Loyalty Program upon completion of their first sailing. To enroll prior to completing a sailing, download the Celebrity Cruises mobile application (for Apple or Google Play), visit the Celebrity Cruises Website, or contact 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.
1.2.b. Individual Membership. Only individuals are eligible for Loyalty Program membership, and each individual may maintain only one Membership Account. All Membership Accounts are individual Member Accounts and no joint or shared Accounts are permitted even if you reside within the same household. Loyalty Program benefits are non-transferable unless expressly stated otherwise.
1.2.c. Assignment of Membership Account and Membership Number. After applying to the Loyalty Program, or completing a sailing, a Membership Account will be opened and a Membership Number will be assigned to each applicant. Upon receiving this Membership Number, an individual becomes a Member eligible to earn Club Points, Power Up Points and Go Green Bonus Points.
1.2.d. Duplicate Accounts. A Member may not have one or more duplicate Accounts under the Loyalty Program at any time.
i. If more than one Loyalty Program Membership Number is assigned to an individual for the Loyalty Program, he/she will only earn Club Points, Power Up Points and Go Green Bonus Points for one Membership Account. Duplicate Membership Accounts may be cancelled.
1.3. Membership Communications. The Company may also send Members promotions, offers and other communications from time to time, which may include, without limitation, items from third parties. The items from third parties are based on the information provided to the Company by a Member and any additional data the Company may maintain. Members may change personal details and communications preferences at any time by contacting 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.
1.4. Membership Termination.
1.4.a. Termination by Member. A Member may cancel his/her membership in the Loyalty Program at any time by sending written notice of cancellation to Member Support. All Club Points, Power Up Points and Go Green Bonus Points accrued, as well as achieved member status, including Tier status, and Benefits will be forfeited immediately and may not be reinstated or transferred.
1.4.b. Termination by Company. The Company may cancel a Member’s accumulated Club Points, Power Up Points, and Go Green Bonus Points suspend Loyalty Program benefits, suspend Tier status or cancel a Member’s Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion including, without limitation, if the Company believes the Member has:
i. Made any use of the Loyalty Program for commercial purposes or fraudulent activity, or attempted to manipulate or abuse the Loyalty Program;
ii. Acted in a manner inconsistent with applicable laws, regulations, ordinances, or any Company policy or agreement;
iii. Failed to pay any bill when due to the Company or “RCG” (defined below) or failed to fulfill a financial obligation;
iv. Acted in an inappropriate, fraudulent, abusive or hostile manner;
v. Breached or violated any of these CC Program Rules or the Website Terms of Use;
vi. Engaged in any misconduct or wrongdoing in connection with the Loyalty Program including, without limitation, with respect to Benefits, Tier, or any other Loyalty Program or Partner Program benefits.
1.4. c. Effect of Membership Termination.
i. The Loyalty Program, Power Up Points, Club Points, Go Green Bonus Points, Benefits and Tiers and other related benefits and services are the sole property of the Company, and not the property of Members. On cancellation of membership in the Loyalty Program for any reason, all unredeemed Benefits, and other related benefits and services will be forfeited and a Member will no longer be able to participate in the Loyalty Program. Power Up Points, Club Points, Go Green Bonus Points, Benefits and other related benefits and services have no cash value and the Company will not compensate or pay cash for any forfeited or unused Benefits.
ii. If the Company cancels a Member’s Account for any reason, the Member may not reapply for membership in the Loyalty Program except in very limited circumstances at Company’s sole discretion, and any unauthorized Account opened in the Member’s name following cancellation, as well as Benefits, Power Up Points, Club Points, Go Green Bonus Points, Tiers and other related benefits and services earned in that Account will be forfeited upon discovery.
iii. If a Member cancels his/her Account, the Member may reapply for membership in the Loyalty Program at a later date, but no Benefits, Power Up Points, Club Points, Go Green Bonus Points and other related benefits and services previously forfeited or expired will be reinstated to the Member Account and any Tier status will not be reinstated.
iv. Any Tier status terminates upon cancellation of a Member Account.
2. PARTNER PROGRAMS.
2.1 The Loyalty Program is among the loyalty programs for Royal Caribbean Group cruise brands, operated by Royal Caribbean Cruises Ltd., and its subsidiaries (collectively “RCG”) including the Royal Caribbean International® loyalty program, Crown & Anchor® Society (“Crown & Anchor Society” or “CAS”) and the Silversea Cruises® loyalty program, Venetian Society (“Venetian Society” or “VS”). VS and CAS together the Partner Programs.
2.2 Subject to the Loyalty Status Match Rules, (the “Loyalty Status Match Rules”) Members enrolled in Partner Program(s) and the Loyalty Program will receive complimentary Member Level (as defined in the Loyalty Status Match Rules) status across the Loyalty Program and Partner Program(s) commensurate with the program at which they have completed the qualification requirements set forth in the applicable program’s rules to achieve the highest Member Level in accordance with the Loyalty Status Match Rules.
3. ABOUT THE LOYALTY PROGRAM. The Loyalty Program provides Members with exclusive access, booking benefits and onboard privileges, as further detailed in Section 4. Members are eligible to earn and accumulate Club Points to reach tier status in accordance with the Supplemental Terms (each a “Tier”). Eligible Members may also earn Power Up Points and Go Green Bonus Points in accordance with the Supplemental Terms.
4. BENEFITS.
4.1 Benefits of Membership. Members may receive certain membership benefits detailed in the Supplemental Terms (“Benefits”) in accordance with their Tier status. Benefits are not exhaustive and are subject to limitations along with additional terms and conditions as the Company may implement from time to time, in its sole discretion, including but not limited to those in Section 4.2.
4.2 Benefits available through the Loyalty Status Match Program.
4.2.a. Members can only earn Club Points, including Go Green Bonus Points and Power Up Points, with the Loyalty Program. Members who have received complimentary Tier status in the Loyalty Program through the Loyalty Status Match Program, or otherwise hold Tier status but have not earned the corresponding number of Club Points are not eligible for certain benefits unless and until the requisite number of Club Points have been earned (the “CC Excluded Benefits”). The CC Excluded Benefits include but are not limited to:
i. Complimentary Cruises for Zenith members;
ii. Zenith Milestone Kits;
iii. WWF® donations; and
iv. Retreat Lounge access when not staying in the Retreat (Members will only be permitted to access the Retreat Lounge when not staying in the Retreat based on availability and at the sole discretion of Company).
5. ADDITIONAL TERMS OF PARTICIPATION IN THE LOYALTY PROGRAM.
5.1. Monitoring Membership Accounts. The Company reserves the right to monitor the Accounts of all Members, at any time and without notice, for compliance with the CC Program Rules. The Company may review all Club Points, Go Green Bonus Points, Power Up Points and transaction history including, without limitation, requests for Benefits.
5.1.a. Correction of Club Points, Power Up Points, Go Green Points and/or Benefits. At any time and in the Company’s sole discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these CC Program Rules), the Company may correct (i) the amount of points credited to a Member’s Account, and (ii) any other benefit that has been credited to a Member’s Account, including, without limitation, any Tier or Tier status. The Company also reserves the right, in its sole discretion, to prevent, cancel, or reconcile any transaction where the Loyalty Program suspects there has been fraudulent activity connected with the transaction.
5.2. Taxes. Benefits may be subject to income or other taxes. The Member is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned points. The Company will not be liable for any tax liability, duty or other charges in connection with the issuance of Club Points, Go Green Bonus Points, Power Up Points, Benefits, and other Member benefits.
5.3. Interpretation of CC Program Rules. All interpretations of these CC Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these CC Program Rules, the English language version will govern.
5.4. Limitation of Liability. IN NO EVENT WILL CELEBRITY CRUISES INC., ITS SUBSIDIARIES AND AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE LOYALTY PROGRAM, THESE CC PROGRAM RULES, OR THE OPERATION OF THE LOYALTY PROGRAM.
5.5. Governing Law; Time Limits to Bring Suit; Arbitration; Class Action Waiver. In this Section 5.5 only, inclusive of all subsections, references to “we” “us”, and “our” include Company and its past, present, and future parents, subsidiaries, affiliates and joint venturers, as well as our and each of those entities’ agents, employees, predecessors, successors, and assigns. In this Section 5.5 only, inclusive of all subsections, references to “you” and “your” includes Member, as well as your and each of those person’s assignees, heirs, trustees, agents, or other representatives.